Posted in Service Status by Jon on 06/07/2013 @ 00:07
In order to fix an underlying issue which has caused some legacy HVM (Windows) templates to stop working, it is necessary to reboot VPS #2. The following window has been arranged to undertake these urgent works:
Time: 23:00 BST
Duration: ~20mins (most of this time will be stopping/starting VM's)
Affected: All Xen VPS clients
No action is required from clients as we will automatically stop/start all VM's. In the unlikely event of a delay/issue being encountered, we will update this post accordingly.
Unfortunately we're experiencing a couple of issues in completing these works but we're hard on the case and should have a resolution very shortly.
VM's should be coming back online, we'll continue to monitor and issue an all clear shortly!
These works completed successfully a short while ago. Our apologies for any inconvenience caused by the delay.
Important Note: If any Windows VPS users find themselves without network access, please issue a VPS reboot via our VPS Control Panel *before* opening a ticket as this will likely resolve the issue (there was a problem with the DHCP server which has now been fixed).