Status Blog
Welcome to the official offsite news and network announcements blog for RackSRV Communications. From this blog we will announce any planned maintenance, known service issues, promotions and general industry news so please consider bookmarking or utilising our RSS feed to keep yourself informed!

Client Portal Unavailable - Resolved

    Posted in Service Status by Jon on 03/11/2013 @ 00:17

We've received notification that *yet another* vulnerability has been detected in off-the-shelf software we use for billing/support.

As such, we've taken the decision to temporarily restrict access until the vulnerability has been patched.

Whilst our client portal is offline, clients can communicate with us as follows from their registered email addresses

Billing: billing@racksrv.com
Support: support@racksrv.com

Our regular boxes which do not require email to come from known sources such as abuse@racksrv.com and sales@racksrv.com will continue to operate as normal.

Update @ 08:46 on 03/11/13 by Jon

Now there is more information as to what is vulnerable in this exploit, we have brought the client portal back into service and secured via alternate means - apologies for any inconvenience caused by the brief unavailability!



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