Status Blog
Welcome to the official offsite news and network announcements blog for RackSRV Communications. From this blog we will announce any planned maintenance, known service issues, promotions and general industry news so please consider bookmarking or utilising our RSS feed to keep yourself informed!

Urgent Maintenance for VPS2 - Reverted

    Posted in Service Status by Jon on 15/04/2014 @ 08:27

We have recently discovered a bug on Xen node VPS2 which is preventing us from creating/rebuilding any VPS's with templates other than Windows 2012.

We believe we have found the root of the cause but in order to resolve we need to make a few kernel & package changes which will require a reboot of the node in question.

Window details are as follows:

Start: 23:00 BST (GMT+1) on 15/04/14 (TODAY!)
Finish: 23:45 BST (GMT+1) on 15/04/14 (TODAY!)
Impact: All clients on affected note will experience intermittent disruption during the above window as we implement a number of system changes

Please accept our apologies for the short notice but we have deemed the issue of a severity that warrants an urgent window.

Update @ 23:44 on 15/04/14 by Jon

Unfortunately we're having a few issues rolling out some crucial updates which is delaying the successful completion of this window.  We're working hard to get the issue resolved ASAP and a further update will be posted shortly.

Update @ 00:17 on 16/04/14 by Jon

Unfortunately the work carried out in this window has to be reverted as things took far longer than we anticipated - a new window will be planned in due course.

Update @ 00:24 on 16/04/14 by Jon

We believe all VPS's should already be back online, if your VPS is non-responsive then please reboot via your VPSCP.  If that does not help then please open a support ticket accordingly.

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