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Switch1 Network Disruption - Resolved

    Posted in Service Status by Jon on 25/05/2015 @ 17:11

We are aware of and are in the process of diagnosing, an issue that seems to be affecting switch1 in rack1.

Impact will be limited as there isn't a lot of customer facing equipment in this rack but non-the-less, we are investigating as a matter of urgency.

We will update this task as soon as we have further information.

Update @ 17:45 on 25/05/15 by Jon

We have an engineer onsite currently and they have diagnosed the issue as a switch fault. As such, our engineer is now in the process of restoring last nights switch backup to a cold spare ready for replacement.

Update @ 18:11 on 25/05/15 by Jon

Unfortunately it took a little while longer than expected to restore last nights switch backup but non-the-less, this has now been done and the replacement switch will be installed shortly once cabling has been temporarily labelled and moved.

Update @ 18:45 on 25/05/15 by Jon

This issue was resolved at 18:30, clients whom are still suffering a loss of service should open a support ticket as a matter of urgency.

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