Status Blog
Welcome to the official offsite news and network announcements blog for RackSRV Communications. From this blog we will announce any planned maintenance, known service issues, promotions and general industry news so please consider bookmarking or utilising our RSS feed to keep yourself informed!

Switch1 Network Disruption - Resolved

    Posted in Service Status by Jon on 25/05/2015 @ 17:11

We are aware of and are in the process of diagnosing, an issue that seems to be affecting switch1 in rack1.

Impact will be limited as there isn't a lot of customer facing equipment in this rack but non-the-less, we are investigating as a matter of urgency.

We will update this task as soon as we have further information.

Update @ 17:45 on 25/05/15 by Jon

We have an engineer onsite currently and they have diagnosed the issue as a switch fault. As such, our engineer is now in the process of restoring last nights switch backup to a cold spare ready for replacement.

Update @ 18:11 on 25/05/15 by Jon

Unfortunately it took a little while longer than expected to restore last nights switch backup but non-the-less, this has now been done and the replacement switch will be installed shortly once cabling has been temporarily labelled and moved.

Update @ 18:45 on 25/05/15 by Jon

This issue was resolved at 18:30, clients whom are still suffering a loss of service should open a support ticket as a matter of urgency.

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